T&C’s

Please read and understand the following terms and conditions, as they are binding for all ticket purchases.

Tickets are sold subject to the following conditions:

  1. Vault City Limited reserves all rights and power to refuse your entry to the site if they suspect you are under the influence of alcohol.

  2. We offer live gaming experiences, like every other live event; once booked, all sales are final and are non-refundable and non-transferable.

  3. All children under 13 must be accompanied by a guardian aged 18+.

  4. Vault City Limited will always accommodate for lateness where possible but reserves the right to refuse entry to a live show if you are late. Note that Cardiff can get very busy during event days in the city centre. You are responsible for checking in advance for any road closures affecting your journey to get to us before your allocated time slot.

  5. ‘Media content such as video and photographs taken and recorded by Vault City Limited are owned exclusively by Vault City Limited and may be used for promotions. If you do not wish to be included, please decline a photograph or contact [email protected], and we can remove your photo.

  6.  Sensible footwear is required.

  7. Please let us know if we should be aware of any medical issues so we can accommodate you if possible.

  8. Vault Cit Limited endeavours to do so but can not and does not guarantee the product’s reliability.

  9. In any event, Vault City Limited shall not be held liable or responsible for any loss of your personal belongings or property, either within or outside the site.

  10. Vault City Limited is entitled to charge the guests for any damage, repair or replacement they feel is intentional or caused by misuse of items.

  11. While you are on the premises, you must ensure you conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees having security responsibilities.

  12. Vault City Limited does not tolerate harassment towards its employees and reserves the right to eject you from the premises without compensation.

  13. You undertake not to carry or bring any dangerous, harmful or hazardous objects into the premises. Vault City Limited will refuse your entry or eject you from the site if such an item or object is found.

  14. You are responsible for checking that any bookings issued to you are accurate. In addition, you are entirely responsible for entering your details correctly on the online booking system.

  15. Games may not be transferred or resold for commercial purposes or at a premium. If a Game is resold in breach of this condition, the booking will be null and void.

  16. The website https://vault.city is owned and operated by Vault City Limited. The company can amend or vary these Terms and Conditions, including any of the website’s contents, at its sole discretion without prior notice. From now on, terms apply to the use by any visitor of the vault.city and should be read carefully before any use: (16a) You are not permitted to link to or use all or any part of Vault City Limited’s website for any fraudulent, unlawful, defamatory, harmful, obscene or objectionable purpose. (16b) Vault City Limited will take all appropriate steps to protect the security of any payment card information. However, Vault City Limited shall not be liable for any damage you may suffer due to the loss of confidentiality of any such information. (16c) Vault City Limited shall not be responsible to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

  17. The trademarks and logos displayed on the website are the property of Vault City Limited. Accordingly, you are not permitted to use these without the prior written permission of Vault City Limited, and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

  18. You can find a copy of our privacy policy here